Voiding Tickets in Amadeus: A Quick Guide

Procedure

You can void a registered, non-confirmed e-ticket or EMD from the retrieved PNR, from the query report or by entering the 10-digit document number.

Example entries:

Entry	Description
TRDC/L5	From the PNR by FA/FH element line number.
TRDC/1297	From the query report by query report sequence number.
TJQ/SOF/QTC-RFND	Display the refund for all agents.
TRDC/TK-1234567890	By 10-digit document number.

Example: Voiding an e-ticket.

The following PNR, which includes a registered, non-confirmed e-ticket, is retrieved.

To void the e-ticket from the PNR, enter:

TRDC/L5

You must enter the line number of the document you want to void in your entry. If there is more than one FA/FH line number in the PNR, you will receive the system response:

SELECT FA OR FH LINE NUMBER

Note: The TRDC entry is also valid for the void of an electronic miscellaneous document (EMD).

System response:

OK - DOCUMENT(S) CANCELLED

More details:

If an e-ticket is reported as a confirmed sale, it cannot be voided.
Depending on the airline, it may also be possible to void a reissued ticket. For conditions, enter HEETTxx, where xx= airline code.

Enter HE TRDC for more information.

How to Void Reissued Ticket

Procedure

Note: You can only void a reissued e-ticket, if allowed by the airline, and if the sales report period is not closed and the ticket has not been reported to BSP or ARC.

Check if the airline allows the void of reissued e-tickets. Enter, for example:
HEETTBA
Enter MS, followed by the number related to your market. For example:
MS152

System response
Enter MD to move to the next page.
If the VOID EXCHANGE/REISSUE is set to N, you won't be able to void the reissued ticket.
If the VOID EXCHANGE/REISSUE is set to Y, use any of the following TRDC entries to void the reissued e-ticket.
Entry Description
TRDC/1297 Void from the query report by sequence number
TRDC/L9 Void from the PNR by FA/FH element line number
TRDC/TK-1234567890 Void by 10-digit document number

Enter, for example:
TRDC/L6

System response

The FA line of the reissued e-ticket displays the e-ticket as EVBA (V= voided).

The void of the reissued e-ticket reverts the status of the exchanged e-ticket back to O (open) or A (Airport control).
Display the sales report with TJQ and check if the transactions are correctly reported.

Entry	Description
`TRDC/1297`	Void from the query report by sequence number
`TRDC/L9`	Void from the PNR by FA/FH element line number
`TRDC/TK-1234567890`	Void by 10-digit document number