Procedure
You can void a registered, non-confirmed e-ticket or EMD from the retrieved PNR, from the query report or by entering the 10-digit document number.
Example entries:
| Entry | Description |
|---|---|
TRDC/L5 | From the PNR by FA/FH element line number. |
TRDC/1297 | From the query report by query report sequence number. |
| TJQ/SOF/QTC-RFND | Display the refund for all agents. |
TRDC/TK-1234567890 | By 10-digit document number. |
Example: Voiding an e-ticket.
The following PNR, which includes a registered, non-confirmed e-ticket, is retrieved.
To void the e-ticket from the PNR, enter:
TRDC/L5
You must enter the line number of the document you want to void in your entry. If there is more than one FA/FH line number in the PNR, you will receive the system response:
SELECT FA OR FH LINE NUMBER
Note: The TRDC entry is also valid for the void of an electronic miscellaneous document (EMD).
System response:
OK - DOCUMENT(S) CANCELLED
More details:
- If an e-ticket is reported as a confirmed sale, it cannot be voided.
- Depending on the airline, it may also be possible to void a reissued ticket. For conditions, enter
HEETTxx, where xx= airline code.
Enter HE TRDC for more information.
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